Download The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information / El cliente virtual: un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca Books PDF Free

The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information / El cliente virtual: un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca PDF
By:Sueli Mara Soares Pinto Ferreira,Réjean Savard
Published on 2005-01-01 by Walter de Gruyter

For several years the concept of |virtual client| or |virtual customer| has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.

This Book was ranked at 31 by Google Books for keyword Littérature brésilienne.

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Book which was published by Walter de Gruyter since 2005-01-01 have ISBNs, ISBN 13 Code is 9783598440175 and ISBN 10 Code is 3598440170

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Download The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information / El cliente virtual: un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca PDF Free

Download The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information / El cliente virtual: un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca Books Free

Download The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information / El cliente virtual: un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca Free

Download The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information / El cliente virtual: un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca PDF

Download The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information / El cliente virtual: un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca Books